Our Management Team
LORRAINE C. RUNAS
CEO
- SAN FERNANDO CITY, LA UNION
Lorraine sets the vision and strategic direction of the call centre. She ensures the smooth daily operations while driving growth and profitability. She also oversees the financial management, builds a strong leadership team, and foster a positive workplace culture focused on employee development. She maintains strong client relationships, embraces new technologies to enhance efficiency, and ensures compliance with regulations.
Additionally, she monitors performance, use data-driven insights to drive continuous improvement, and prioritize delivering exceptional customer experiences. She leads corporate social responsibility efforts, promoting ethical practices and community engagement to align with the company’s values and mission.
SAMUEL CUISA
DIRECTOR
- SAN FERNANDO CITY, LA UNION
Samuel plays a critical role in bridging high-level strategy with day-to-day operations. He is responsible for setting performance goals, overseeing teams, and ensuring that service quality meets or exceeds client and customer expectations. He works closely with managers and team leaders to provide guidance, support, and motivation, while also ensuring that employees are engaged and equipped with the right tools and training to succeed. He analyzes performance data to identify trends, challenges, and opportunities for improvement, making data-driven decisions to optimize processes and enhance customer satisfaction. He also collaborates with the executive team on strategic planning, manage budgets to ensure financial efficiency, and serve as a key point of contact for clients, building strong relationships and ensuring their needs are met. Ultimately, he is a hands-on leader who keeps a pulse on both the people and the numbers, ensuring the center runs smoothly and effectively.
JOHN MARK LUBIANO
BUSINESS DEVELOPMENT MANAGER
- SAN FERNANDO CITY, LA UNION
As a Business Development Manager, John Mark specializes in formulating and implementing effective growth strategies that enhance business opportunities. He is adept at building and maintaining strong client relationships, expanding the client base, and leveraging his in-depth knowledge of products and value propositions to create compelling proposals. John’s negotiation skills with stakeholders are pivotal in achieving favorable outcomes and driving long-term success for the company.
JOHN MARK N. LUBIANO
BUSINESS DEVELOPMENT MANAGER
- SAN FERNANDO CITY, LA UNION
Responsible for developing growth strategies and plans. Managing and retaining relationships with existing clients. Increasing client base. Having an in-depth knowledge of business products and value proposition. Writing business proposals. Negotiating with stakeholders.